SecureVideo
Flexible Cloud-Based Telehealth
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Latest posts
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How Long Should a Telehealth Visit Be? Setting Session Lengths and Buffers
There is no standard length for a telehealth visit, and picking one out of habit can cost you either quality or capacity. Set it too short and visits feel rushed. Set it too long and you leave patients waiting for appointments that could have been available. The better approach…
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Filling Last-Minute Openings: Building a Telehealth Waitlist and Cancellation List
Every cancelled visit leaves an opening, and every unfilled opening costs something. One practice-management estimate puts the cost of a single missed office visit at about $140, and the figure grows for longer or more complex visits. Meanwhile, other patients are waiting for an…
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Waiting Room Wait Times: How Long Is Too Long, and What to Do About It
Telehealth was supposed to end the waiting room. It did not. It moved the waiting room onto a screen, and patients still notice when the provider is late. In some cases they notice more, because they are sitting alone in front of a device with nothing to tell them what is…
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Reminder Cadence: Email vs. Text vs. Both, and When to Send Each
Almost every practice sends appointment reminders. Far fewer decide how many to send, when to send them, and through which channel. Those choices can matter as much as sending a reminder at all. A single email buried in an inbox is not the same as a short text on the morning of…
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On-Demand or Scheduled? Choosing Between Open Virtual Doors and Booked Appointments
Every practice that offers telehealth eventually faces the same question: should patients book a time, or should they request care and be seen as soon as someone is free? Framed that way, it sounds like a one-or-the-other decision. In practice, the strongest telehealth programs…
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Telehealth Tuesday: Tips for Running an Efficient Telehealth Intake Without Feeling Rushed
A new patient’s first telehealth visit sets the tone for the entire relationship, and it’s also often the most time-pressured appointment on the schedule. There’s a lot of ground to cover, history, consent, expectations for the platform itself, and it’s easy for an intake to…
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Telehealth Tuesday: How to Read Body Language Effectively Over Video
In-person visits give providers a full picture: posture, hand movements, how someone sits, whether they’re fidgeting or still. Telehealth narrows that picture to a head-and-shoulders view on a screen, and providers who don’t adjust for that difference risk missing cues they’d…
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Your Branded Booking Page: Making an Online Request Form Feel Like Your Practice
For many patients, the booking page is their first impression of your practice. If it looks unfamiliar or confusing, they may hesitate before they even ask for care. A booking page that carries your name and feels like an extension of your office tells them they are in the right…
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Session Recording and Patient Consent: What to Tell Patients Before You Hit Record
Recording can be useful in telehealth. It supports clinical supervision, training, and documentation, and some patients want to revisit a conversation. It also creates a new kind of sensitive record. Before you press record, patients should know what is happening and why, and…
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Screen Sharing for Patient Education: Walking Through Lab Results and Care Plans on Screen
Patients often leave a visit remembering only part of what they heard. In person, a provider can turn a monitor, point at a chart, or sketch on paper. Telehealth has an equivalent, and in some ways a better one: showing the patient exactly what you are talking about, on their…