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Latest posts
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Make your AI policy fit for purpose
Kathy Gibson reports – Somethings artificial intelligence (AI) makes mistakes – and the consequences could be dire. But when this happens, organisations can’t simply pass off the mistake as a technical error and move on. Because when the AI messes up, the responsibility falls to…
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The future of customer service is automated, but it must retain a human heart
Customer self-service is not a new phenomenon; it’s just much easier than in years gone by. By Kelvin Brown, customer operations executive at Telviva Yet, despite this, everyone reading this will relate to being “trapped” in a seemingly never-ending loop in contact centres,…
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Banks are still missing the links between fraud and money laundering
Financial institutions are increasingly integrating their fraud and anti-money laundering (AML) systems, but intelligence and governance gaps remain. New fraud and AML convergence research from Datos Insights, commissioned by data and AI leader SAS, finds 86% report missed links…
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Binance breach will usher in new phase for protecting wealth
The $6,3-billion Binance hack opens a new chapter in the fight to protect wealth, with AI handing criminals the speed to empty an exchange in minutes, warns Nigel Green, CEO of deVere Group. His comments come as Binance, the world’s largest crypto exchange, reveals that the…
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PMI improves, but recovery is uneven
The seasonally adjusted Absa PMI increased by 0.9 points to 49.6 in October, from a revised 48.7 in September, marking a second consecutive monthly improvement. Encouragingly, all five components of the headline index recorded gains during the month. However, the PMI remained…
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Bold bets needed to advance Africa’s technology ecosystem
African tech leaders have called for greater investment in the infrastructure, capital and leadership needed to build technology companies that can compete globally and sustain innovation. This year’s Moonshot by TechCabal conference, under the theme “Courage and Conviction:…
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Cassava to resell Claude on Amazon Bedrock
Cassava Technologies has been authorised to resell access to Anthropic’s Claude models through Amazon Bedrock. Claude is Anthropic’s state-of-the-art large language model, offering features like advanced reasoning, vision analysis, code generation, and multilingual processing.…
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Zoho Analytics platform update turns BI agents into AI agents
Zoho has announced a major update to Zoho Analytics, its business intelligence and analytics platform, introducing Agentic Analytics capabilities that connect business data, organisational context, insights and action. The enhanced platform provides a shared intelligence layer…
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Core authorised to distribute Bose
Bose has appointed Core as the authorised distributor for Bose consumer products in South Africa. Core will oversee distribution and market expansion for Bose in South Africa through its network of retail and reseller partners, enhanced in-store and digital commerce experiences,…
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Vertiv simplifies high-density AI infrastructure
Vertiv Holdings has introduced the Vertiv SmartIT solution, a pre-engineered architecture designed to simplify high-density AI deployments for enterprises, research institutions and colocation providers across existing facilities and new data centres. Previously deployed with…
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Cloudera Blueprints bring Nvidia Agent Toolkit to enterprise data anywhere
Cloudera has launched Cloudera Blueprints, a new portfolio of ready-to-deploy AI solutions designed to help enterprises accelerate the development and deployment of AI applications using their own data. Building on its existing Accelerators for ML Projects (AMPs), the expanded…
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Check Point secures AI-scale traffic
Check Point Software Technologies has announced the next-generation Maestro Hyperscale Orchestrator (MHO) 200, helping neoclouds, telcos, governments and enterprises inspect fast-growing, largely encrypted AI traffic and other communications in the data center without trading…
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FBI says North Korea behind Binance hack
The Federal Bureau of Investigation (FBI) has released information advising the Democratic People’s Republic of Korea (North Korea) was responsible for the theft of more than $6-billion in virtual assets from cryptocurrency exchange Binance, on or about October 29, 2026. The FBI…
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Ask the hard questions about AI before you sign up
Kathy Gibson reports – There is no doubt that AI is here to stay, and that organisations around the world are using it to improve their processes and competitiveness. But there is an awful lot that you won’t get told about actually implementing AI before you sign up, says Barry…
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Build the skills to stay relevant in an AI world
Kathy Gibson reports from the IITPSA Workforce Conference – With AI advancing rapidly and changing the nature of work, ICT professionals are finding it more difficult than ever to refresh their skills and keep themselves relevant. Professor Helena Barnard, full professor at the…
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The secret to thriving in the AI workplace
Kathy Gibson reports from the IITPSA Workforce Conference – As AI changes the way businesses work, ICT professionals need to take control of their own destinies. Amid the pressures and concerns that the new technologies are creating, there are also opportunities to upskill,…
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How is AI going to impact future jobs?
Kathy Gibson reports from the IITPSA Workforce Conference – The fear that AI will lead to wholesale job losses is front and centre of the current debate. But as AI comes of age, and organisations start implementing it into their workforces, we have an opportunity to reframe the…
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These are the new skills employers want
Kathy Gibson reports from the IITPSA Workforce Conference – With technology changing faster than ever, organisations can be conflicted about what ICT skills they should be employing. AI is a relatively new entrant to the ICT skills gap lists, first being named in 2024 along with…
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Binance pledges to make good on $6,3bn hack
Cryptocurrency platform Binance has been hit with what is believed to be the biggest single cybersecurity incident ever, with customers losing a massive $6,3-billion. The company has pledged to cover the losses. “Binance’s initial investigation suggests that the security…
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How can SA plug the ICT skills gap?
Kathy Gibson reports from the IITPSA Workforce Conference – While South Africa records the highest unemployment rate in the world, there is still a dire shortage of critical IT skills. Presenting the IITPSA IT Skills Survey, Lehlohonolo Mokenela, MD of Africa Analysis, points…