Propio
Propio: Language Access, Driven by Innovation. Expert translation, interpretation, localization and technology solutions.
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Latest posts
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How EHR Integrations Simplify Language Access in Healthcare
Healthcare providers and clinicians work across multiple platforms every day, from patient charts and scheduling systems to clinical documentation and communication tools. Language access should be part of the workflow, not a barrier standing between providers and the care their…
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Open Enrollment 2027: What health plans need to know about multilingual member communications
Open Enrollment for 2027 brings higher premiums, increased reliance on digital channels, and evolving language access requirements under Section 1557. Health plans that prepare their translation, interpretation, and digital accessibility communication strategy ahead of time are…
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Understanding BLEU Scores and Machine Translation Quality
Machine translation (MT) has advanced significantly in recent years. Neural machine translation, customized MT engines, and AI-powered translation tools can quickly process large volumes of multilingual content. But speed is only part of the picture, as quality also matters. For…
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How to Budget for Language Services Early in the Year
Budgeting for language services often happens quickly at the start of the year. Teams make estimates, set line items, and move on to other priorities. Later, when demand increases, those early assumptions can create pressure on timelines, coverage, and cost. Early budgeting…
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Healthcare Compliance Documents Reviewed Early in the Year
Why timing matters for Section 1557–related updates Early in the year, many healthcare organizations review compliance-related documents tied to patient communication and access requirements. These reviews often connect to Section 1557 obligations and other federal or state…
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Meeting Patient Language Needs During RSV, Cold, and Flu Peaks
January brings a noticeable shift in patient volume for most clinics and hospitals. Respiratory illnesses rise at the same time families return to school, work, and childcare routines. This creates more questions, more follow-up calls, and more need for clear instructions. When…
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Lessons from a lawsuit | Making VRI work for Deaf patients
Medical providers continue to struggle with meeting the needs of patients who are deaf and hard of hearing. A recently-settled lawsuit brought by the Florida Association of the Deaf against a major hospital highlights the importance of providing quality care to those without…
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5 characteristics of a qualified professional interpreter
With Section 1557 of the Affordable Care Act expanding Title VI’s language access requirements for healthcare providers, most hospitals and healthcare organizations have a plan in place to provide in-language care. The next step: Ensuring that all interpreters – whether on-site…
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Which country offers the best customer service?
In 2015, Jeff Toister author of The Service Culture Handbook, President of Toister Performance Solutions, Inc., and a customer service expert and consultant with more than 20 years experience penned a blog post for Propio. Titled Which Country Offers the Best Customer Service?,…
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The first Section 1557 language access lawsuit has arrived
The material herein is educational and informational only. No legal advice is provided. A Houston man has sued a major Texas health system, alleging they mishandled his discharge. In doing so, he may have become the first person in the nation to pursue damages against a provider…