Riverbend Consulting
Seller Account Health. Solved.
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Latest posts
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Seller Notes: The Typo That Almost Destroyed a Business
Seller Notes #2: The 30 Units That Never Existed A Typo Amazon Treated Like Contraband Everybody makes mistakes, but not every mistake could cost someone their business. A seller, whom I’ll call Evan, contacted our team because Amazon was indicating through Seller Central that…
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When Evidence Isn’t Enough: The Art of Being Literal in Your Amazon Seller Account Appeal
Seller Notes #1: The Snapback Cap That Wouldn’t Snap Back A Supplier That Isn’t Real Enough Despite Amazon having already accepted evidence that the hat was authentic, our seller was still prohibited from selling it. It’s been a hot summer this year, and a case we faced over the…
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How Long Does Amazon Take to Review a Seller Appeal? One Wheel Seller’s 20-Hour Turnaround
Amazon says sellers should generally expect a response to an account-deactivation appeal within 24 to 48 hours. That is an expected response window, not a guaranteed resolution time. Some sellers receive a decision within hours. Others wait several days or longer, particularly…
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How to Win the Walmart Buy Box and Boost Your Sales
The Walmart Buy Box is powerful and often overlooked feature on the Walmart marketplace. But behind the scenes, it controls the flow of sales. If you’re not in the Buy Box, you’re not really in the game. Walmart doesn’t hand out the Buy Box based on luck; you must earn it.…
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ChatGPT, Claude, and Amazon Seller Appeals: Why AI Shouldn’t Handle Your Reinstatement Strategy
Generative AI platforms like Claude and ChatGPT have become helpful assets for the modern business owner. They excel at organizing notes, cleaning up product descriptions, or summarizing long internal documents, allowing ecommerce sellers to tackle their massive daily task lists…
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Navigate Walmart Seller Center: A Walkthrough for New Users
Diving into Walmart Seller Center for the first time can feel like learning a new language. For new sellers, it’s a gateway to an expansive marketplace with millions of potential customers. However, like any platform, some intricacies can make or break your experience. In this…
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Immediate Actions Needed to Protect Your Amazon Seller Account
Running an Amazon business means you’re always on your toes. Between managing shipments, listing new products, answering customer messages and trying to stay ahead of competitors, it’s easy to assume that everything is fine as long as sales are coming in. But the moment you…
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Common Mistakes to Avoid When Creating Amazon A+ Content
Amazon A+ Content is an exciting opportunity to elevate your product listings. It’s your chance to paint a visual story that helps customers understand your brand, trust your offer and convert faster. That’s why it’s essential to create on-brand A+ Content and in a thoughtful…
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How to Develop Your Amazon Brand Strategy
Selling on Amazon isn’t what it used to be. With countless private-label sellers and Amazon’s in-house brands offering budget-friendly options, standing out takes more than just listing a product. Shoppers now lean toward brands they recognize and trust, and Amazon’s algorithm…
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How to Prevent Amazon A-to-Z Guarantee Claims
One of the most common pain points Amazon sellers face is the dreaded A-to-z Guarantee claim. While the program was created to protect buyers, too many claims can quickly send your account health into dangerous territory. That’s why it’s critical to understand how these claims…