SatisFacts Research
Multifamily Online Reputation & Resident Experience Enhancement Solutions
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Latest posts
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epIQ Index Top 100 Communities Nationwide Report [October 2026]
The October 2026 ApartmentRatings epIQ Index Top 100 Communities Nationwide Report has been published! Download to see the top communities. The post epIQ Index Top 100 Communities Nationwide Report [October 2026] appeared first on SatisFacts Research .
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A Tale of Two Renters: Circumstance vs Choice
New data reveals a clear divide in the rental market, separating residents into two key groups: those who rent out of necessity and those who rent by choice. For property operators, understanding the unique motivations of these distinct groups is central to strengthening…
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From Feedback to Foresight: How AI Is Changing Resident Experience
AI and resident feedback is changing the game in multifamily. AI can sift through feedback to identify recurring themes, uncover the "why" behind your ratings, and give your teams clear direction on where to focus. This approach turns feedback into a powerful tool for…
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The Technology Puzzle: When Innovation Becomes Invisible
Multifamily operators are investing heavily in AI and other digital tools, so why have renter ratings for the importance of technology steadily declined? This article explores a critical shift in the resident experience: technology is no longer a differentiator, but a basic…
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SatisFacts Product Announcement [July–September 2026]
We're excited to introduce two new features designed to foster transparency with prospective renters and enhance collaboration within your teams, empowering you to attract more qualified residents and make smarter decisions. The post SatisFacts Product Announcement…
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2027 SatisFacts and ApartmentRatings Budget Guide
The post 2027 SatisFacts and ApartmentRatings Budget Guide appeared first on SatisFacts Research .
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Beyond the Logo: Brand as a Liability and a Shield
New data from the SatisFacts Renter Study reveals over 1/3 of renters avoid properties based on the management company's reputation. Your brand is now more likely to lose a lease than win one. Learn why your brand is a liability and how to protect it. The post Beyond the Logo:…
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epIQ Index Top 100 Communities Nationwide Report [September 2026]
The September 2026 ApartmentRatings epIQ Index Top 100 Communities Nationwide Report has been published! Download to see the top communities. The post epIQ Index Top 100 Communities Nationwide Report [September 2026] appeared first on SatisFacts Research .
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The Digital Front Door: Why Your Review Section is the New Leasing Office
Today's renters are savvy researchers, evaluating resident experiences and scrutinizing how your team responds to feedback. Reputation management is a core operational tool, acting as the true digital front door for your community. The post The Digital Front Door: Why Your…
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SatisFacts Exposes New Actionable Resident Insights for The Ardizzone Group
The Ardizzone Group struggled to convert in-house survey data into timely improvements. By deploying the SatisFacts suite, the company gained actionable resident insights that elevated all 14 of its properties to "A" epIQ ratings and helped create a more responsive and…