Andrew Jensen
Efficiency, Growth & Marketing
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Latest posts
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Higher Education: When Mission Statements Stop Matching Reality
Nearly every college or university has a mission statement. It appears on the website, in accreditation materials, in strategic plans, in fundraising communications, and occasionally on walls throughout campus. The language typically speaks of academic excellence, student…
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7 Signs Your Boss May Be Nice… But Not Leading Effectively
When people imagine a bad boss, they often picture someone who is openly rude, intimidating, arrogant, or impossible to work with. Sometimes those managers certainly exist. But over the years, I’ve also encountered another kind of ineffective leader – one who is genuinely…
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8 Signs a Company Doesn’t Value Its Employees
Most companies will tell you that employees are among their greatest assets. You’ll find some version of that message on corporate websites, in recruiting materials, and during employee meetings. The more useful question is whether the organization’s behavior supports the claim.…
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The Pros and Cons of Working in the Nonprofit Sector
Through 25+ years of working with nonprofit organizations, I have had the privilege of seeing the sector from many different perspectives. Throughout my career as a consultant, I have enjoyed advising countless nonprofits and working directly with well over 100 nonprofit…
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The Danger of Comfort: How Stable Organizations Drift into Decline
Stability is seductive. Predictable revenue. Consistent enrollment. Reliable donors. Long-tenured staff. Strong reserves. Healthy margins. Positive brand recognition. From the outside, these are the markers of institutional success. And in many cases, they reflect years – if not…
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How to Handle Employee Insubordination
Employee insubordination – when an employee refuses to follow reasonable instructions, challenges authority inappropriately, or disregards workplace policies – is one of the more difficult issues leaders face. It can feel personal, disruptive, and emotionally charged,…
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10 Red Flags That a Company May Be Poorly Managed
Over the past two decades, I’ve had the opportunity to work with organizations of many different sizes and across a wide range of industries. Some have been exceptionally well managed. Others have struggled – not because they lacked talented people or good intentions, but…
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Why Most Internship Programs Fail Students – and How Organizations Can Do Better
This morning, let’s talk about internships. What exactly is an internship? Why do colleges and universities require them? Why do some students emerge from an internship saying it was one of the most valuable experiences of their education, while others finish feeling…
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Why Is College So Expensive?
For many current and prospective college students, the true cost of higher education does not fully register until graduation day – or more accurately, when the first student loan bill arrives. For recent graduates, however, the financial reality is impossible to ignore. Over…
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3 Tips for Handling Angry Customers
How Great Organizations Turn Conflict into Loyalty. Almost everyone who has worked in customer-facing roles has heard the phrase, “The customer is always right.” It is one of the most quoted – and most misunderstood – principles in business. Anyone who has spent real time…