Captivated
Changing Customer Communication...for Good
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Latest posts
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3 Ways Technology Supports Medical Practice Front Desk Tasks
AI and other technologies are transforming healthcare administration. Learn how to use technology to support your medical practice’s front desk tasks. The post 3 Ways Technology Supports Medical Practice Front Desk Tasks first appeared on Captivated .
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Getting Your Business Above the Fold
Business texting keeps you easy to reach. Build trust with useful updates, personal follow-ups, and real conversations that keep customers coming back. The post Getting Your Business Above the Fold first appeared on Captivated .
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Hospitality in Texting: Cadences for Catering, Delivery, and Services
Discover how hospitality businesses can elevate catering, delivery, and event services with automated text cadences, digital forms, and secure payments. Learn how Captivated helps streamline communication, improve collaboration, and delight customers with seamless texting…
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Bring the Right People Into the Right Conversations — Instantly
Introducing: @Mentions in Captivated A new release has entered the chat — and it’s making collaboration easier than ever. Captivated’s Mentions feature allows you to bring others into the conversation seamlessly: tag users or teams by typing @ and the name you want to mention.…
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The Sunken Cost of No-Shows: Why They’re Rising — and How to Stop Them
You’ve seen it happen. Your calendar is full, your day is planned, your team is ready — and then… a no-show. Sometimes the customer forgets. Sometimes life gets in the way. Sometimes they simply don’t feel committed to the appointment they booked. While one no-show might not…
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How Small Businesses Are Winning Big With Text Messaging
You’re a small business owner, with limited team bandwidth, and you want to leverage texting. Where do you start? Texting is no longer just a personal communication tool. It’s a high-impact, cost-effective, and approachable marketing channel that’s helping small businesses boost…
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Reply “STOP” to Opt Out: Avoiding Common Text Marketing Mistakes
Text marketing is one of the most powerful tools businesses have today for engaging customers quickly and personally. But with great power comes great responsibility; if done improperly, your texting campaigns risk pushing customers away, prompting endless opt-outs and even…
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Meet Virtual Door Knock: A Modern, Seamless Way for Field Teams to Connect
For businesses that rely on field teams — like home repair services, landscaping companies, food delivery services, or retail delivery teams — making quick, courteous contact with customers is critical. But the traditional method of “door-knocking” is rapidly falling out of…
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Privacy in Texting: Why HIPAA and SOC-2 Compliance Matters for the Medical Industry, Shelters, and Care Providers
In today’s world, texting is one of the fastest and most effective ways to communicate — across almost every industry. For the medical field, medspas, doctor’s offices, domestic violence shelters, abuse hotlines, and other sensitive service organizations, texting offers…
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What’s the Deal With 10DLC — And Why Do I Need Approval?
If your business is looking to use texting to better connect with customers, you’ve likely come across the term 10DLC — and maybe a few questions along with it.What is 10DLC? What’s The Campaign Registry (TCR)? And why does getting approval matter so much before you can start…