Canva Status - Incident History
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Latest posts
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Some users may have issues using Canva
Oct 9 , 04:20 AEDT Resolved - Fix has landed and issue is now resolved. Oct 9 , 03:42 AEDT Investigating - Some users are having issues creating designs from templates on the home page.
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Some users may have issues with payments in Canva
Aug 1 , 05:58 AEST Resolved - This incident has been resolved. Aug 1 , 05:24 AEST Monitoring - A fix has been implemented and we are monitoring the results. Aug 1 , 05:02 AEST Identified - We've identified an issue affecting subscriptions, billing and payments in Canva. Our…
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Some users may have issues using Canva
Jul 14 , 09:17 AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. Jul 14 , 09:04 AEST Identified - The issue has been identified: - Users are shown the wrong status of their subscription Jul 14 , 08:57 AEST Investigating - Some users…
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Some users may have issues downloading video designs
Jul 13 , 03:29 AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. Jul 12 , 18:38 AEST Identified - Some users may experience issues downloading video designs. Our teams are currently working to resolve the issue.
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Users may have issue with Signup/Login via Microsoft
Jul 10 , 10:34 AEST Resolved - This incident has been resolved. Jul 10 , 10:13 AEST Identified - The issue has been identified and a fix is being implemented. Jul 10 , 09:23 AEST Update - We are continuing to investigate this issue and hope to have a fix in place soon. Jul 10 ,…
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Some users may have issues using Canva
Jul 10 , 00:04 AEST Resolved - This incident has been resolved. Jul 9 , 23:51 AEST Monitoring - Some users may have issues using Canva. Our teams are urgently looking into this. This issue only affects a small percentage of users. We are currently monitoring the issue. Jul 9 ,…
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Some users may experience issues with formulas in downloaded Sheets
Jul 7 , 11:24 AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. Jul 6 , 17:00 AEST Identified - Some users may experience issues with formulas in Sheets that are downloaded in PNG/JPG/PDF formats. Downloads in CSV format are not…
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Users may experience errors uploading media
Jul 2 , 21:00 AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. Jul 2 , 19:12 AEST Update - We are continuing to investigate this issue. Jul 2 , 19:10 AEST Investigating - Users may experience errors uploading media to their Canva…
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Some users in Australia and New Zealand may experience slower load times when using Canva
Jul 2 , 16:44 AEST Resolved - This incident has been resolved. Jul 2 , 14:19 AEST Monitoring - A fix has been implemented and we are monitoring the results. Jul 2 , 12:21 AEST Identified - The issue has been identified and a fix is being implemented. Jul 2 , 11:54 AEST…
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Some users may have issues accessing Canva
Jun 24 , 09:51 AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. Jun 24 , 09:19 AEST Identified - We have identified the issue. Some customers may encounter a "Page Not Found" error when using Canva. Our team is actively investigating…
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Some users may experience errors while accessing Canva Design Agent
Jun 22 , 17:28 AEST Resolved - This incident has been resolved. Jun 22 , 14:16 AEST Identified - The issue has been identified and a fix is being implemented.
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Some users may have issues accessing Canva
Jun 17 , 13:54 AEST Resolved - This incident has been resolved. Jun 17 , 13:26 AEST Monitoring - A fix has been implemented and we are currently monitoring Jun 17 , 13:07 AEST Identified - Some users may have issues creating designs or logging in on the Canva App on iOS devices…
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Some users may have issues accessing Canva
Jun 16 , 07:03 AEST Resolved - This incident has been resolved. Jun 16 , 06:30 AEST Identified - Users may experience intermittent issues downloading designs. Our team are urgently working on a fix. Jun 16 , 06:20 AEST Investigating - Some users may have issues accessing Canva.…
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Some users may experience slowness exporting video
Jun 15 , 22:10 AEST Resolved - This incident has been resolved. Jun 15 , 21:34 AEST Identified - The issue has been identified and our engineers are working to implement a fix.
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Some users may experience errors exporting video
Jun 15 , 21:22 AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. Jun 15 , 21:01 AEST Identified - Users may experience errors exporting video. Our engineers have identified the issue and are working on a fix.
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Some users may experience intermittent issues using Canva
Jun 12 , 16:25 AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. Jun 12 , 15:16 AEST Monitoring - A fix has been implemented and we are monitoring the results. Jun 12 , 14:45 AEST Identified - Users may experience intermittent issues…
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Some users may have issues accessing designs on Canva
Jun 9 , 14:19 AEST Resolved - This incident has been resolved. Jun 9 , 13:45 AEST Identified - The issue has been identified and our engineers are working to implement a fix. Jun 9 , 13:41 AEST Investigating - Some users may have issues accessing Canva. Our teams are urgently…
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Some users may have issues accessing Canva
May 29 , 12:12 AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. May 29 , 11:58 AEST Monitoring - A fix has been implemented, and we are monitoring the results. Users should be able to use billing and payment features normally. May 29…
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Some users might experience intermittent errors in Canva
May 22 , 14:41 AEST Resolved - This incident has been resolved. May 22 , 14:07 AEST Monitoring - A fix has been implemented and we are monitoring the results. May 22 , 13:46 AEST Identified - The issue has been identified and a fix is being implemented. May 22 , 13:34 AEST…
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Intermittent errors uploading images and videos or using media editing tools
May 21 , 16:28 AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. May 21 , 15:40 AEST Monitoring - We have implemented a fix and are monitoring the results. A very small proportion of users may experience issues uploading new images and…