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EES and the evolution of Europe’s mobility infrastructure 28 Oct 2026
The Entry/Exit System (EES) has been fully operational at the Schengen external border since 10 April 2026. Beyond replacing passport stamping, its implementation marks another stage in the development of Europe’s digital mobility infrastructure, where border and visa systems…
Beyond the contract: managing quality and performance in outsourced visa services 12 Oct 2026
When governments choose an external partner to manage visa application services, quality of service delivery is always a central preoccupation. It is written into the contract, measured through Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and audited…
Fighting fraud in the appointment ecosystem – bots, appointment resellers and intermediaries 05 Oct 2026
Digital appointment systems have become a critical channel for governments and public sector organisations, facilitating access to essential administrative services for users and helping government administrations to streamline their operations. However, these systems have…