IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions and AI services.
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Latest posts
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Where Fraud, Safety, and Regulation Meet: What to Expect at the Marketplace Risk Global Summit 2026
Marketplace Risk Global Summit 2026 takes place in London on November 2nd and 3rd. Preview the sessions on fraud, deepfakes, product safety, and authentication. The post Where Fraud, Safety, and Regulation Meet: What to Expect at the Marketplace Risk Global Summit 2026 appeared…
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Reading the Conversation: How Sidd Duo Connects Real-Time Agent Support With Performance Insights
Agents make decisions during every live conversation, yet leaders see the results only after it ends. Sidd Duo from IntouchCX closes that gap by guiding agents in the moment and turning each call into evidence for coaching. The post Reading the Conversation: How Sidd Duo…
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From Outage Alert to Final Bill: Connecting the Utility Customer Journey
Utility customers judge every contact together. See how IntouchCX connects outage, billing, scheduling, and collections support around one account history. The post From Outage Alert to Final Bill: Connecting the Utility Customer Journey appeared first on IntouchCX .
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Retail loyalty is won in the handoffs after checkout
Every refund, fraud check, delivery fix, and review reply either confirms or breaks the promise a shopper believed at checkout. Learn how IntouchCX connects these touchpoints to earn repeat orders. The post Retail loyalty is won in the handoffs after checkout appeared first on…
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Why AI Investments Stall and What the Prepared Organizations Do Differently
Enterprise teams face pressure to turn AI spending into measurable returns, yet process friction follows them into every new platform. Learn how IntouchCX helps organizations prepare their workflows and knowledge, then build a roadmap that scales. The post Why AI Investments…
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When Your Login Isn’t You: Stopping Account Takeover Fraud Before It Costs Trust
Learn how to detect and prevent account takeover fraud with layered security, stronger authentication, session monitoring, and trained fraud operations teams. The post When Your Login Isn’t You: Stopping Account Takeover Fraud Before It Costs Trust appeared first on IntouchCX .
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Money20/20: Where Fintech Growth Meets the Operations Layer
Money20/20 USA 2026 brings fintech leaders to Las Vegas from October 18 to 21. Stop by Booth 12111 and talk through your scaling plans with the IntouchCX team. The post Money20/20: Where Fintech Growth Meets the Operations Layer appeared first on IntouchCX .
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The Graduation Cliff: Why Certified Agents Still Struggle on Day One
Agents pass every assessment and still lose confidence once live conversations turn unpredictable. Learn how realistic AI roleplay with Akin builds agent readiness before the first real contact, and which four areas CX leaders should evaluate. The post The Graduation Cliff: Why…
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Working On the Business, Not In It: What You Get When Guidance Keeps Pace With the Call
Real-time guidance cuts handle time by 10 percent, but that is the smallest return. Learn what agent assist can reveal about your business. The post Working On the Business, Not In It: What You Get When Guidance Keeps Pace With the Call appeared first on IntouchCX .
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Creating Better Patient Experiences: How Akin Accelerated Agent Readiness for a Fast-Growing Telehealth Platform
A telehealth platform serving over 400,000 patients partnered with IntouchCX to bring Akin, an AI roleplay solution, into its training program. New agents entered production with 4% higher QA scores and a one-minute faster handle time. The post Creating Better Patient…
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Omni-channel Contact Centers: A Complete Guide to Delivery, Workforce Strategy, and Service Consistency
Learn what an omni-channel contact center is, how AI, routing, and workforce management support connected customer experiences, and when to outsource. The post Omni-channel Contact Centers: A Complete Guide to Delivery, Workforce Strategy, and Service Consistency appeared first…
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Actionable Insights: How Vision Prism Helped a Global Retailer Improve QA and Resolution
A fashion retailer tracked CSAT, QA, and resolution scores, but needed context to know what to act on. See how IntouchCX connects performance data to real conversations to drive measurable gains in just 30 days. The post Actionable Insights: How Vision Prism Helped a Global…