disambiguity
understanding humans
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Latest posts
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A template for more deliberate 1:1 meetings (v2)
I mentioned on Twitter recently my intention to do better 1:1 meetings with my direct reports and stakeholders in 2021 and promised to share how I was approaching it. This is not the first time I’ve made this resolution and it often tails off into adhoc-ery all too quickly but…
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Ambient Reassurance
A long time ago, in 2007, I wrote about ambient intimacy, a name for a new kind of experience that came about as a result of the emergence of social media, in particular Twitter. Over the last seven months I have been working from home, remotely from my team. It has just been in…
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The Benefits of an Open User Research Practice
I never really loved mathematics. I am much more of a big picture person than a tiny detail person. But I usually did ok in maths tests because you got marks not just for the answer but for showing all the thinking you did to get there. I may not always get the answer right,……
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Five dysfunctions of ‘democratised’ research. Part 5 – Stunted capability
This is the fifth and final in a series of posts examining some of the most common and most problematic problems we need to consider when looking to scale research in organisations. You can start with the first post in this series here. Here are five common dysfunctions that we…
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Five dysfunctions of ‘democratised’ research. Part 4 – Quantitative fallacies
This is the fourth in a series of posts examining some of the most common and most problematic problems we need to consider when looking to scale research in organisations. You can start with the first post in this series here. Here are five common dysfunctions that we are…
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Five dysfunctions of ‘democratised’ research. Part 3 – Research as a weapon
This is the third in a series of posts examining some of the most common and most problematic problems we need to consider when looking to scale research in organisations. You can start with the first post in this series here. Here are five common dysfunctions that we are…
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Five dysfunctions of ‘democratised’ research. Part 2 – Researching in our silos leads to false positives
This is the second in a series of posts examining some of the systemic problems that organisations tend to rub up against as they seek to ‘scale’ research activity in their organisation. We are looking particularly at ‘dysfunctions’ that can result in at best, ineffective work…
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Five dysfunctions of ‘democratised’ research. Part 1 – Speed trumps validity
The good news is that more and more organisations are embracing research in product teams. Whether it is product managers doing customer interviews or designers doing usability tests, and everything in between – it is now fairly simple to come up with a compelling argument that…
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What walls are for
Earlier this week I did a talk at the Mind the Product conference in San Francisco. I was talking about research, but now that i work at Atlassian, the examples I gave included some from the Jira team’s work. I also showed a slide that was a photo of a team, gathered in a…
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From insights to actions. Or, what should we do with this research?
So what should we do with this research? This is a question that researchers often hear at the end of a playback session. Especially one where we’re sharing findings or insights and not detailed recommendations of what to do next. Most of the time there are two questions that…