Mark's Thoughts

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Beyond the AI hype at DTX+UCX London 2026 14 Oct 2026
I missed the first day of DTX+UCX London this year, but managed to carve out some time to attend the second. Unsurprisingly, AI was everywhere. Agents, models, copilots and AI-powered features in seemingly every contact centre, networking and cybersecurity management platform.…
Which Mr M Wilson? 23 Aug 2026
Which Mr M Wilson? Why is Barclaycard sending me a PIN for a credit card I don’t recognise? That was the slightly alarming question I found myself asking recently. The envelope was addressed to “Mr M Wilson” at my home address. That’s me, so I opened it. Inside was…
The unintended consequences of good security 20 Aug 2026
The unintended consequences of good security My bag felt light yesterday morning. I didn’t think much of it until I got to the station and realised why: my laptop was still at home. For a moment, I considered going back. Twenty minutes home, a couple of minutes to grab it, then…
13 Minutes… 12 Aug 2026
13 Minutes… In 2018, I fulfilled a lifelong dream. On a family holiday to Florida and Maryland, we spent a day at the Kennedy Space Center. I stood underneath a Saturn V, saw the Space Shuttle Atlantis and got to see artefacts from the history of American space exploration.…