Concentrix
Reimagining Everything CX
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Latest posts
- From Seller Sign-Up to Marketplace Growth
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The Personalization Arms Race: When Scammers Know Your Customers Too
The Personalization Arms Race is changing fraud prevention. See how businesses can adapt their defenses.
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Why Collections Could be Delegated Banking’s Toughest Challenge
Collections often begins after a payment has already been missed. But what if banks could spot potential difficulty earlier and offer useful support before customers fall into arrears?
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Concentrix Helps Clients Fight Fraud, Manage Risk, and Build Trust in the AI Era, Earning Everest Group Recognition Across Four Business-Critical Areas
Reports highlight Concentrix' growing leadership in driving meaningful client outcomes across AI operations, compliance, and digital trust
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How a Finance Company Increased Recovery Rates by 2.6x with Targeted Collections Strategy
See how Concentrix helped a finance company improve recovery rates from 0.1% to 0.26% through segmentation, analytics, and a focused full-debt collection approach.
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Concentrix Breaks the Language Barrier with Live Voice Translation
New addition to iX Suite, the company’s AI Technologies Portfolio, enables real-time conversations across languages, helping the world's best brands connect with customers instantly in their preferred language
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Trust & AI: Your AI Was Built for Capability But it Scales on Trust
Explore the connection between trust & AI and learn how companies can drive adoption with governance and risk controls.
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Health Insurance Digital Transformation: Rethinking Self-Service Containment
Health insurance digital transformation can improve self-service containment by turning interactions into trusted digital resolutions.
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AI Won’t Fix Financial Crime Until the EDD Operating Model Gets Fixed
Discover why AI alone cannot transform Enhanced Due Diligence. Learn how operating model maturity drives better financial crime outcomes.
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AWS Reinvent
After a busy morning at AWS re:Invent, join Concentrix for a hosted networking lunch with fellow industry leaders.
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When Seeing Is No Longer Believing: What Happens When Our Trust Signals Stop Working?
Trust signals like faces, voices, and personal details are easier to fake. Discover how to respond and strengthen fraud prevention.
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Guardian AI Agent
Guardian works alongside your analysts in the systems you already trust.