Oct8ne
Customer service with a coviewer | Increase your sales
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Latest posts
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Are You Ready for the LSAC? Does Your AI Assistant Allow Real-Time Transfers to Human Agents?
The Law 10/2025, of December 26, on Customer Service (LSAC) entered into force on December 28, 2025. It is crucial to highlight that, although it is a Spanish state regulation, the law also applies mandatorily to all foreign and international companies that sell products or…
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WhatsApp COEX: You Can Now Enable WhatsApp Business Coexistence in Oct8ne
If you use WhatsApp Business in your day-to-day operations, you have probably asked yourself more than once: Should I use the WhatsApp Business mobile app to maintain direct contact with my customers, or should I use the API to manage team conversations from the Oct8ne…
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Empowering your team with AI: discover Help me write, Copilot, and Session summary
Summary We often associate artificial intelligence with process automation, but it also serves to complement and empower your human teams across Web, WhatsApp, email, Facebook Messenger, and Instagram. Through features like Help me write, Copilot, and Session summary, Oct8ne’s…
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AI in customer service: how to sell more without losing the human touch
Automating customer service doesn’t have to be framed as a choice between technology and people. The key is deciding which tasks AI can take on, and in which situations human intervention adds more value. A well-designed model combines both. Automation can resolve repetitive…
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WhatsApp Marketing Guide: Automation, E-commerce, and Best Practices
In short: What Is WhatsApp Marketing and Why Use It? WhatsApp Marketing has become the communication channel with the highest open rate (over 98%) and conversion rate in the market. However, making the leap from a traditional “Business” app account to a professional strategy via…
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How to prevent abandoned carts: conversational ecommerce as prevention
A cart abandonment strategy doesn’t have to focus solely on recovering purchases after the fact. It can also act earlier, while a doubt is still in time to be resolved. So before choosing a recovery sequence, it’s worth understanding why purchases get abandoned in the first…
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The best customer service tools for online stores in 2026
There is no single customer service tool that works best for every store. The starting point is understanding what you actually need and which part of the process you want to improve. Customer service brings together several functions: organising after-sales, supporting the…
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New WhatsApp API Rates: A Guide to Meta’s Costs and Preventing Account Bans
In short: Costs and Pricing Structure: How Much Does WhatsApp Marketing Really Cost? Unlike email marketing, where you typically pay a flat rate based on your subscriber count, WhatsApp operates on a pay-per-delivered-message model. You don’t pay to store a database; you only…
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How to increase your online store’s sales in 2026: omnichannel AI Agents + WhatsApp Marketing
Almost every store that wants to sell more starts in the same place: buying more traffic. It’s the intuitive move. If 2 out of every 100 visitors buy, then 200 visitors should bring 4. The maths works — but only on paper, because traffic has become more expensive year after…
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What is an AI Sales Assistant and How Does It Work?
Everything an AI sales assistant can do for your business What You’ll Find in This Article If you operate in the e-commerce world—whether as an E-commerce Manager, Marketing Manager, or Customer Success Manager—you are likely tired of hearing about Artificial Intelligence. But…