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Latest posts
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Myth 2: The manager is in control
Of course the manager is in control. Say the word “manager” and something like this appears unbidden: hand on the wheel, eyes on the horizon, a steady hand correcting for the swell before anyone else has noticed it. It is a comforting image, and a remarkably old one. It is the…
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Myth 1: Management is about managing
Management is about managing. This has the shape of a tautology, which is usually a reliable signal that thought has stopped and been replaced by the comfortable hum of agreement. Management literature has reinforced the assumption for decades without ever quite defending it,…
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The learning organisation
A learning company may not be what it sounds like. A learning company is not simply a company where people spend time learning, or are given time to learn, following training courses, or collecting certificates. I know. It sounds convincing. A company buys enterprise access to…
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The Product Map
When a colleague asked what it would take to be a Product Owner, whether there were any courses or trainings to recommend, I smiled. It is a question I have been confronted with before. It rarely has a clean answer, but it almost always starts something useful. As usual, the…
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Pain points & Root causes
No, this is not about a visit to the dentist. This is about driving customer retention, driving growth. When looking to develop the business and improve customer retention, the first question that tends to emerge is about pain points and root causes. And yes, that brings me to…
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From Data to Wisdom (and Back Again)
“Your presentation of the process performance data last week was inspiring.”“Thank you,” Tim said, glowing slightly.“In fact,” I continued, “I tried to use the same approach last weekend. I was… boiling an egg.”“Boiling an egg?” Tim’s eyebrows rose just slightly.“Yes,” I said.…
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The Trinity of Product Ownership 3: Usable
Usability is often mistaken for polish, aesthetics, or the number of clicks per task. In reality, it’s about fit: between what users want to do, the value the system offers, and how naturally the two align. The true measure of usability isn’t efficiency or beauty, it’s whether…
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The Trinity of Product Ownership 2: Valuable
Recently, I introduced the Trinity of Product Ownership: Feasible, Usable, Valuable. Think of them not as a tidy checklist, but as three towering landmarks on the map of product ownership. From whichever one you stand, the other two should remain in sight. If they don’t, you’re…
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Tricky Questions in Product Management Interviews, or, Don’t get bitten
What do you do when the customer wants A and the developers want B? This came up in a recent job interview. There are various versions of such a question. For example, the classic: “How many golf balls fit into a 747?” You could go mathematical, calculate the plane’s volume,…
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The Trinity of Product Ownership 1: Feasible
Last time, I introduced the Trinity of Product Ownership: Feasible, Usable, Valuable. Picture them not as a cosmic checklist, but as three towering landmarks on your product-ownership map. From whichever one you stand on, the other two remain in sight, letting you triangulate…