HappyOrNot
HappyOrNot helps you evaluate customer feedback and improve customer experience by collecting instant and easy feedback. Happy customers buy more!
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Latest posts
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Food service experience in Q3 2026: where dining pressure builds
Food service customer experience remained strong in Q3, but the operating picture underneath the headline score was uneven. Global dining satisfaction reached 90.1%, up from 89.5% in Q2. The improvement was supported by a higher share of Very Happy responses, but individual…
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Retail CX in Q3: what it takes to sustain strong store performance
Strong store performance is one thing. Sustaining it across every trading day is another. Global retail CX reached 91.9% in Q3, down 0.5 percentage points from Q2. The headline result remains strong, but the more useful operational question is what enables retailers to maintain…
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What KPIs should food service operators track for guest experience?
The guest experience KPIs worth tracking include food quality, speed and wait time, cleanliness, service and friendliness, atmosphere, participation, overall satisfaction and feedback response volume. Together they turn the dining experience from a subjective impression into…
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How to benchmark dining experience across multiple sites
To benchmark dining experience across multiple sites, it’s critical to measure the same way at every location and compare performance by site, meal, day and hour. The aim is not to rank sites for its own sake, but to find what your best locations do well and share it with the…
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Catering operators: How to capture real-time dining feedback
If you run contract catering, across workplace restaurants, campus dining halls, senior living communities or a mixed portfolio, you know the limits of traditional feedback. Surveys tend to arrive late and infrequently. Mystery shopping is a periodic snapshot. Complaints usually…
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Using guest feedback to prepare for contract renewals and QBRs
For contract catering operators, the renewal is the point at which the whole relationship is reviewed – and the bar has been rising. Research on supplier relationships suggests client expectations of QBRs have grown in recent years, with clients scrutinizing delivered value more…
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Insights: A clearer way to understand customer feedback
Operational teams rarely have a shortage of customer feedback. The challenge is understanding what all that feedback is telling them quickly enough to make better decisions. When you are responsible for performance across a store, restaurant, airport terminal or network of…
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Themes: turn open feedback into clear operational priorities
Open feedback can tell you what a score alone cannot. A customer might tell you that checkout was slow, the employee helping them was friendly, and the product they wanted was unavailable. Each comment adds valuable context to the microfeedback signal, helping teams understand…
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Categories: Bring structure to your open feedback
Open feedback gives customers the freedom to say what they want, in their own words. That is what makes it valuable, but it also means not every comment serves the same purpose. Some customers highlight an opportunity for improvement. Others recognize a great experience or…
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Open Feedback Summary: Understand what customers are saying, faster
Customer comments can tell you something a score alone cannot: why someone felt the way they did. A customer might explain why service felt slow, what made an interaction memorable or which part of an experience needs improvement. But as the volume of open feedback grows,…