Gainsight Software
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Latest posts
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Announcing the 2026 Pulse Europe GameChangers: The Teams Building What’s Next in Retention
There’s no single blueprint for building what’s next in retention, and this year’s GameChanger winners prove it. Across EMEA and APAC, teams are rethinking how they fight churn, accelerate adoption, scale customer engagement, and put AI to work. This year’s GameChanger Award…
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Pulse Europe 2026 Recap: Rethinking Retention for the Agentic Economy
The adventure continues! Pulse Europe, Gainsight’s flagship European conference, took to the stage this week to explore what’s next for Customer Success and retention. Over two action-packed days, 600+ retention-obsessed professionals came together at The Brewery in London,…
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Retention Is a Team Sport: New Value-Based Pricing for Gainsight CS + Updated Capabilities Across the Gainsight Platform
Here in London, they know a thing or two about team sports. Even the best striker needs a great team behind them. And when it comes to customer retention, there’s a new player on the pitch: AI agents. At Pulse US in May 2026, we announced that Gainsight was moving beyond selling…
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Pulse Europe 2026: The Sessions, Speakers, and Experiences You Can’t Miss
When your friend texts you saying they got the ballot for Oasis Live ‘27 tickets, you get the floor seats. When Gainsight announces that Pulse Europe 2026 is back in London on 19-20 October, it’s just as much of a no-brainer. Call it the era of comebacks. After four years, the…
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SaaS Strategies for Improving Customer Experience
Customer Experience SaaS: Components, Metrics, and AI SaaS customer experience is shaped by more than one team. Product influences how easily customers reach value. Support handles problems. Customer Success (CS) manages adoption and risk. Education and community help customers…
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Community Platform Migration: How to Get It Right
Discover why community platform migration is a strategy project, not a procurement decision. The post Community Platform Migration: How to Get It Right appeared first on Gainsight Software .
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Ticket Deflection: What It Is and How to Measure It Right
Learn what ticket deflection is, how to measure it, and what a good rate looks like. The post Ticket Deflection: What It Is and How to Measure It Right appeared first on Gainsight Software .
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Customer Education for Saas Companies: How to Use It to Drive Product Adoption
Customer education for SaaS companies should do more than track course completions. It should help customers reach value faster. It should also give Customer Success (CS) teams useful signals about adoption, risk, and expansion. The problem is that learning data often lives in a…
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GRR vs. NRR: Formulas, Benchmarks, and Key Differences
Learn the key differences in GRR vs. NRR, plus formulas, benchmarks, and what the gap reveals. The post GRR vs. NRR: Formulas, Benchmarks, and Key Differences appeared first on Gainsight Software .