One Voice Solutions
The fundraiser specialists
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Latest posts
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Phone Coverage When You Add Providers or Acquire a Practice
New providers and acquisitions change who calls you, about what and on which numbers. How to keep the phones working through the transition.
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Referral Intake: Where Referred Patients Get Lost
A referral is a patient someone else already sent you. Where referred patients get lost between the fax and the first visit, and how to find yours.
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Behavioral Health Calls: Privacy and Crisis Routing
Behavioral health calls carry stricter privacy rules and need a crisis protocol. What a contact center handling them should have in place.
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What a Patient Contact Center Does
A patient contact center handles the calls and messages between patients and a care organization. What it covers, how it differs, and what to ask.
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Patient Reminder Calls and No-Shows: Calls, Texts or Both
Text reminders work about as well as calls for routine visits, at lower cost. Where a phone call still earns its place, and how to measure it.
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Where a Small Practice’s Phone Time Actually Goes
How much front-desk time goes to scheduling and reminder calls? Nobody publishes a reliable number. How to measure yours in a week, and what to do.
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Routing Patient Calls Across Multiple Locations
When a group has clinics in several cities, calls and new patients land at the wrong site. What causes it, and what to fix first, in order.
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AR Aging Signals That Mean It’s Time for Early Out
Thirty, sixty, ninety is an accounting convention. Here are the signals in your self-pay AR that say the window is being wasted.
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What the QMSR Changed for Complaint Handling on Your Support Line
The QSR was replaced in February. Complaint records still live in federal regulation; the process moved into ISO 13485. What that means on the phone.
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What Happens to Your Calls After 5pm
A federal audit found 83,200 after-hours scheduling calls produced about 9,200 answers. Where those calls go, and why new patients are hit hardest.