VirtualPBX
Connect everyone everywhere: award-winning business phone system
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Latest posts
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Best Virtual Receptionists Have These Features
Every unanswered business call is a chance for a customer to try somewhere else. A virtual receptionist helps make sure callers get a response and a clear next step, even when no one on your team is available to pick … Continue reading → The post Best Virtual Receptionists Have…
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Meet the New VirtualPBX Desktop Softphone for Windows and Mac
The new VirtualPBX Phone is here for Windows and Mac, replacing our older VirtualPBX desktop softphone. We’ve brought more of the calling tools you use every day into a dedicated desktop app, making it easier to manage business calls from … Continue reading → The post Meet the…
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Yealink T7 Series: What’s New With the T73W and T74W?
Yealink has a new generation of business desk phones. The T7 Series includes five models ranging from the T73U and T73W to the T77U. We’re taking a closer look at the Yealink T73W and T74W, the two models with Wi-Fi … Continue reading → The post Yealink T7 Series: What’s New…
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The New Extra Mile: Designing a Customer Service Call Flow for the Age of AI
According to a recent 2026 State of CX report, 68% of U.S. customers still prefer the phone when resolving a customer service issue. But while they still want to use the phone, their tolerance for automated runarounds has officially hit … Continue reading → The post The New…
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What Is an AI Receptionist?
You’re probably here because there’s a communication problem in your business you’re trying to solve. And you’re considering whether an AI receptionist can help. Maybe potential customers are reaching voicemail while your team is busy. Maybe employees spend too much … Continue…
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How to Forward a Text
When someone texts your main business phone number, where does that message go? Customers don’t necessarily stop to think about whether your number is meant for calls, texts, or both. They just see the number on your website, Google listing, … Continue reading → The post How to…
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The Most Expensive Customer Touchpoint in Your Business
The High Price of Making Callers Do Homework When someone calls your business, they didn’t end up on the phone by accident. They made an intentional choice. They could have searched online, sent an email, or bought from a competitor. … Continue reading → The post The Most…
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How to Make a Phone Call From Your Computer
If you already spend most of your workday on a computer, it’s fair to wonder why you should have to reach for another device every time you need to make a phone call. The short answer is: you don’t. You … Continue reading → The post How to Make a Phone Call From Your Computer…
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Back to School: Practical Communication Tools for Schools
For school administration teams, the month of August is one of the busiest. Staff are returning to the building, new hires are onboarding, and at some point, students will return to classrooms. Amidst the hustle are ongoing budget talks, building … Continue reading → The post…
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Why phone trees are costing businesses more than you think
The phone is still one of the most important doors into a business. It is where a prospect asks a final question, a patient makes an appointment, or a customer asks for help. But too often, the first thing waiting … Continue reading → The post Why phone trees are costing…