Helpshift
A Keywords Studios Platform
- Website
- helpshift.com · all feeds from this site
- Feed URL
https://www.helpshift.com/feed/
Read it in your FeedListing reader
Or add to: Feedly Inoreader Raw feed
Latest posts
-
How AI Agents Reduce Average Resolution Time for Game Subscription Services
Average resolution time is the average elapsed time between a player raising an issue and that issue being fully closed, covering the wait, the back-and-forth, and any escalation in between. On a game subscription, that clock runs against something generic support metrics don’t…
-
Containment Rate and CSAT: 5 AI Support Tools Compared (2026)
Containment rate is the percentage of support conversations that finish inside an automated channel, a chatbot, IVR, or AI agent, without ever reaching a human. The formula is: Containment Rate = (Contained Sessions ÷ Total Sessions Entering the Channel) × 100 A high containment…
-
9 AI Platforms That Automate Player Ban Appeals for Game Studios (2026)
Every enforcement wave leaves a queue behind it. A ranked season ends, a cheat-detection pass runs, a chat filter updates, and within days your trust and safety team is staring at hundreds of players asking to be unbanned. Ban appeal automation exists for exactly this moment,…
-
11 AI Support Platforms for Game Studios Facing Launch Traffic Surges (2026)
A patch drops. A quest chain breaks. Somewhere between the patch notes going live and your first support shift checking Slack, your queue goes from a steady 500 tickets a day to 25,000. That’s not a hypothetical. For anyone running player support through a launch window, it’s…
-
Helpshift vs Intercom: A Detailed Comparison (2026)
Intercom is one of the most widely deployed customer support platforms on the market, and in 2026 it rebranded around its AI agent, now operating as Fin. Helpshift is the AI-native player engagement platform built specifically for gaming studios. Both compete for the support…
-
Decagon vs Sierra vs Helpshift: A Detailed 2026 Comparison
Ask anyone shortlisting autonomous customer service agents in 2026 to name the two startups everyone is talking about, and you will hear the same pair: Decagon and Sierra. Both launched in 2023, both raised at eye-watering valuations, and both promise an AI agent that closes…
-
Intercom vs Freshdesk vs Helpshift: A Detailed 2026 Comparison
Choosing a customer support platform in 2026 usually comes down to the question of how you scale support as volume grows without adding headcount in a straight line. For teams evaluating Intercom vs Freshdesk, that means weighing two very different personalities. Intercom leads…
-
Intercom vs Zendesk vs Helpshift: A Detailed 2026 Comparison
Choosing a customer support platform in 2026 usually comes down to one real question: how do you scale support as volume grows without adding headcount in a straight line? For teams evaluating Intercom vs Zendesk, that means weighing two mature, well-rated platforms with very…
-
AI Moderation for Gaming: Tools, Platforms & Best Practices [2026]
The AI content moderation market is growing from $3.07 billion in 2025 to $3.88 billion in 2026, a 26.6% annual jump. Gaming is driving a significant share of that growth. With over 3 billion active players worldwide and multiplayer environments that generate millions of…
-
How Do AI Agents Route Player Tickets to the Right Human Agent?
It is launch day. A new content drop just went live, and in the same sixty seconds your support queue takes a crash report, a double charge on a battle pass, a harassment complaint from voice chat, and a player locked out of the account they just spent eighty dollars on. Four…
-
What Are the Key Metrics to Measure Success in AI-Enhanced Player Support?
Open most gaming support dashboards and you will see the same three numbers: ticket volume, average handle time, and a big deflection percentage. None of them answer the question a VP of CX actually gets asked in the board meeting. Is the AI working, and is it keeping players?…
-
Can AI Resolve Account Recovery and Purchase Issues in Games Automatically?
A player finishes a limited-time event, taps buy on a starter pack, and the purchase fails. The currency never lands. Ten minutes later, a different player opens your game and finds the account locked, the skins gone, the wallet drained. Two different problems, one identical…