hoteltechnologynews.com
Stay Smart, Keep Current
- Website
- hoteltechnologynews.com · all feeds from this site
- Feed URL
https://hoteltechnologynews.com/feed/
Read it in your FeedListing reader
Or add to: Feedly Inoreader Raw feed
Latest posts
-
Hyatt’s Inclusive Collection Modernizes Travel Advisor Loyalty With Antavo-Powered Confidant Rewards
Hyatt’s Inclusive Collection has modernized its travel advisor loyalty program with technology from Antavo, connecting booking activity, professional education and personalized incentives through Confidant Rewards. The revamped program, launched in 2023, replaces a heavily…
-
How Hotels Can Earn Better Reviews by Identifying and Addressing Guest Frustrations Before Checkout
Every hotel has a review response playbook. A guest posts two stars, someone drafts a thoughtful apology, a manager offers points or a discount on a future stay, and the property moves on. It’s professional. [...] The post How Hotels Can Earn Better Reviews by Identifying and…
-
Otel Publishes Free Guide to Help Hotels Build a 2027 AI Strategy and Test Their First Use Case in Four Weeks
Otel has published The Practical AI Strategy Guide for Hotels: 2027 edition, a free guide to help hotels choose their first AI project and prove its value in four weeks. Otel is an AI layer [...] The post Otel Publishes Free Guide to Help Hotels Build a 2027 AI Strategy and Test…
-
How Hotel Booking Engines Are Evolving Into Platforms that Cover the Entire Guest Journey
Since this category was invented, hotel booking engines have been designed to accomplish one task: reserve a room. Since that time, we’ve added packages, add-ons, shuttle services, upsells, dynamic pricing, flexible payment options, image-rich user [...] The post How Hotel…
-
What Hotels Should Test Before Guestroom TVs Go Live: Seven Essential Acceptance Checks
A television in a showroom may look excellent. In a hotel, however, the screen is only one endpoint in a larger operating environment: the room network, live television feeds, casting platform, property management system (PMS), [...] The post What Hotels Should Test Before…
-
Avendra Expands Culinary Innovation Group With AI Tools for Hotel Menu Planning and Procurement
Avendra International is expanding its Culinary Innovation Group, bringing culinary consulting, procurement intelligence and AI-powered tools into a broader service offering for hospitality clients. Announced October 21, the expansion is designed to help operators connect [...]…
-
Spotlight Interview: Patrick Ahler, Senior Vice President at Castle Resorts & Hotels
Patrick Ahler, senior vice president of growth at Castle Resorts & Hotels, has worked on both the agency and operator sides of hospitality technology. After beginning his hotel career at Aqua and later co-founding Lights [...] The post Spotlight Interview: Patrick Ahler, Senior…
-
Booking Holdings Launches Vayo With Planned $100 Million Investment as AI Reshapes Hotel Distribution
Booking Holdings has launched Vayo, a personal AI travel service, with plans to invest $100 million in the business. The Seattle-based company opened a waitlist for its free, invite-only private beta on October 14. The [...] The post Booking Holdings Launches Vayo With Planned…
-
How Hotels Can Use Unified Guest Profiles to Deliver Personalized Service Across Every Guest Touchpoint
As consumers we are all of us used to handing over information about ourselves in what can feel, at times, an uneven trade. Is our address, date of birth and home address really a good [...] The post How Hotels Can Use Unified Guest Profiles to Deliver Personalized Service…
-
Travel Outlook Launches BLACK MARIGOLD to Bring CRM Intelligence Into Live Hotel Reservation Conversations
Travel Outlook, The Premier Hotel Call Center, has introduced BLACK MARIGOLD hotel call center software, designed to help hotels and resorts generate more revenue from guest interactions, improve the guest experience and operate more efficiently. [...] The post Travel Outlook…