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Latest posts
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AI Readiness Assessment: The 14 Questions That Tell You If Your Company Is Ready (and What to Do at Each Stage)
An AI readiness assessment tells you how prepared your company is to get real business value from AI, across strategy,...
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How to Choose a Claude Implementation Partner: 9 Questions to Ask Before You Sign
The right Claude implementation partner can advise on how Claude should be used, build the connections and custom skills that...
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Intercom Implementation: What a Partner-Led Fin Rollout Looks Like from Kickoff to Hypercare
A lot of the frustration around AI support deployments traces back to a mismatched expectation of what implementation actually involves....
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AI Customer Service in Banking and Fintech: What Fin Should Handle, and What It Shouldn’t
Financial services support has a specific tension baked into it that most other industries don’t deal with in the same...
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Who Should Use Fin? A Fit Check Before You Buy
Every AI support vendor’s sales pitch sounds like it applies to every business. It doesn’t. Fin is a genuinely strong...
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From Ticketing to AI-First Support: What Change Management Really Looks Like
Companies moving from a traditional ticketing model to an AI-first support approach almost always scope the project as a technology...
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Designing AI Escalation Rules Your Customers Will Actually Respect
Every AI support agent eventually has to say no to something, or hold firm on a policy the customer doesn’t like. How...
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What Claude Implementation Actually Involves: From AI Licenses to Business Impact
Most companies are getting pretty good at buying AI. They’re getting much less good at turning it into meaningful change....
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AI Changes Everything. Except This.
AI technology is transforming at an exhilarating rate. The impact and ROI it delivers to organizations, less so, stymied by...
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Governing Claude for Enterprise: A Practical Guide to AI Governance Consulting
AI governance consulting, for a Claude rollout, means turning ad hoc AI use into a deployment with defined identity controls,...
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Your Best Salesperson Is About to Stop Logging Into Your CRM
And that’s not an adoption failure. It’s the end of an era; the start of a much better one. It’s...
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Garbage In, Garbage Out: What London Tech Week 2026 Really Taught Us About AI
Why the smartest people in the room weren’t talking about smarter AI — they were talking about cleaner CRMs. London Tech Week...