The team performance blog | Geckoboard
How the best teams set goals, measure what matters, and build a culture of performance. Guides, case studies, and sharp takes from Geckoboard.
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Latest posts
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All you need to know about Zendesk’s new Dashboard Builder
Learn what’s new in Zendesk’s Dashboard Builder, what’s changing, how to migrate, and how Geckoboard enhances your setup.
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Zendesk Explore live dashboards are retiring: what to do before 25 January 2027
Zendesk Explore live dashboards retire on 25 January 2027. Find out what stops working, what replaces them, and how to keep your team’s live wallboards running.
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Complete guide to HubSpot dashboards for sales
Learn how to build a HubSpot sales dashboard, track your team’s progress toward targets, and decide when to add a shared dashboard for your office TV.
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Zendesk MCP: the different options compared (2026)
Compare the Zendesk MCP options for support reporting, ticket analysis and automation. Find out when to use Geckoboard, Swifteq or a community server, and how Zendesk’s own MCP client differs.
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How to get Zendesk Live Dashboards without upgrading
Keep your Zendesk plan and give your team a live view of what needs attention. Geckoboard connects directly to Zendesk and puts queue size, response times and team performance on a shared dashboard.
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10 of the best Zendesk apps for better customer support
Discover how to get the most out of Zendesk, with 10 Zendesk apps that will improve your Customer Support.
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Getting Started with Custom Metrics in Zendesk Analytics
Learn how custom attributes organise your data in Zendesk Analytics, with practical steps to create your own and best practice tips.
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Getting Started with Custom Attributes in Zendesk Analytics
Learn how custom attributes organise your data in Zendesk Analytics, with practical steps to create your own and best practice tips.
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Zendesk Analytics: How to Combine Multiple Attributes into a Single Reporting Field
Combine conditional ticket fields into one Zendesk Analytics attribute so you can compare detailed contact reasons in a single report.
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Using IF, THEN, AND, OR, and ENDIF in Zendesk Analytics
Learn to write Zendesk Analytics formulas using IF, THEN, AND, OR, ELIF and ELSE, with worked examples for calculated metrics and attributes.
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Zendesk Analytics: Five Custom Talk Metrics That Give You the Numbers You Really Need
Discover custom Zendesk Talk metrics and an attribute for clearer reporting on abandonment, IVR drop-offs and completion rates.
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Which is the better data analyst? Benchmarking ChatGPT vs Claude
With AI assistants like Claude and ChatGPT becoming more deeply integrated into knowledge work I wanted to run a like-for-like comparison in a competency close to my heart: data analysis.