Genroe’s Blog
Genroe is a B2B Customer Experience, Customer Feedback and Net Promoter Score consultancy based in Sydney, Australia.
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Latest posts
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InMoment and Delighted Alternatives for B2B Companies in Australia
Delighted closed on 30 June 2026 and InMoment's owner is now part of Qualtrics, with no end date announced. What a B2B replacement in ANZ needs.
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What Is a Good Net Promoter Score for a B2B Company in Australia?
Australian business buyers rated suppliers at an average NPS of 0 in 2024, while 2025 and 2026 vendor benchmarks headline B2B at 38 to 68. What good means.
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Should You Hire an NPS Consultant or Do It In-House?
Run NPS in-house when the programme already works. Hire a consultant to launch one: a failed first attempt makes the second attempt much harder.
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CustomerGauge vs Qualtrics for B2B Customer Feedback
CustomerGauge is built for B2B operations teams and is account, not response, centric. Qualtrics is built for researchers and analysts. How to choose.
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How to Choose a Net Promoter Score® Consultant in Australia
Pick a Net Promoter Score consultant by the job you need done, not the brand. Six questions to ask before you sign, and the red flags to walk away from.
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Why Maintenance Teams Should Own Their Customer Experience Metrics
In asset-heavy industries the maintenance crew is the customer experience. The four metrics they should own, and how to get the feedback in front of them.